About Us

About AlcheMinds.com

AlcheMinds.com is a carefully curated supplier of Nootropics, Brain & Mood Enhancers, Supplements & Herbs for Well-Being & tools for Mitragyna tolerance, maintenance & cessation.

We always endeavor to offer the highest-quality products & customer service.  What sets us apart from many other vendors is the extremely high standard and unwillingness to sacrifice quality for quantity or profit. 

SHIPPING:

We offer our customers:
*USPS Ground or Priority (depending on size or order & location).
*FREE SHIPPING on orders over $49 (based on subtotal).

Delivery is typically between 2 – 6 days (to all 48 contiguous states) from processing date depending on the option you choose and your distance from South Florida (exceptions may include weekends, holidays & promotional discount periods & destinations outside of the continental U.S.).

Shipping Delays: We are not responsible for shipping errors via USPS. We will not refund late shipments due to USPS errors. We will of course replace items lost by the post office, if it hasn’t arrived within 1.5 to 2 weeks from the estimated delivery date. If the customer’s submitted address is incorrect or un-deliverable by USPS, it is the customer’s responsibility to reply to, resend and/or confirm the correct shipping address prior to AlcheMinds.com shipping the actual order (in order to avoid the package shipping to the wrong address).

ORDER PROCESSING:

We generally process and/or ship all orders placed before 12:30 pm EST between Monday – Friday within 24 – 48 hrs (exceptions may include weekends, holidays & promotional discount periods).

ORDER TRACKING:

USPS Tracking #’s are provided by our Completed Order emails (sent after processing/shipping is complete), please keep a lookout for that email. Please note that USPS tracking can take 12 to 24 hours to show actual tracking or progress. Tracking #’s are also available in your My Account page via each specific order. Please log into your account and open the order in question to find it’s relevant tracking #.  USPS also sends tracking emails, for USPS tracking emails: please check your Spam/Junk-mail folders for relevant emails. Please add info@alcheminds.com to your ‘contacts’ or ‘favorites’ to ensure they arrive in your inbox. Some email software (GMAIL especially) may need this step for best results.

REFUND POLICY, RETURNS & EXCHANGES

Please visit our Terms & Conditions page for full details.

Please note that we have a response time to emails/texts of ‘circa 24 hours’, (within business days/hours) all communications are based on this policy, in addition.

ORDER CHANGES, CANCELLATIONS, ETC…

For order changes and/or cancellations to be considered, customers must send their informative emails no later than 10 am EST (on the day of processing – during regular business days/hours) which would be prior to our processing cutoff time (which is 12:30 pm ET). Please refer to a trusted Time Zone Converter if you do not reside in EST. Considering our ‘circa 24 hour’ response time, changes/cancellations received after 10 am EST, may not be possible. If cancellations are received after our 10 am EST changes/cancellations cutoff time (as mentioned above), we reserve the right to deduct the 13.5% restocking fee (if applicable). If we already shipped your order before receiving your cancellation request (after the cutoff), we will be unable to refund the order (as we can not stop USPS from delivery at that point). See the Returns/Exchanges section for further details.