Terms & Conditions:

We unfortunately cannot refund shipping charges. Transactions are performed in $US Dollars. Your information is kept private and is not given or sold to any third parties. We reserve the right to refuse service for reasons including (but not limited to) fraud (or suspected fraud), abusive/threatening language and attitudes, non-compliance to our policies or governmental compliance or any other reasons that would create a lack of trust and other unpleasantness emanating from the customer, etc. We do not provide any information on usage. Customer consents to receive occasional discounts, promotions, newsletters & product review invitations with the option to opt-out at any time. By placing an order with us you confirm your agreement with all of our policies & terms. Buyer also agrees to indemnify & hold harmless the seller to any and all claims, liabilities, or causes of legal actions.

Fraud Deterrence:

For the customers’ protection (as well as our own), we acutely vet all orders for fraud prior to processing. We have different stages of vetting (determined by each order’s unique variables) including billing vs shipping address scrutiny, phone number look-ups, IP address correlations and blacklist inspections, among others.

Shipping

We offer our customers USPS Ground or Priority at this time. *FREE SHIPPING on orders over $48 (based on subtotal). Delivery is typically between 2 – 6 days (to all 48 contiguous states) from processing date depending on the option you choose and your distance from South Florida (exceptions may include weekends, holidays & promotional discount periods & destinations outside of the continental U.S.). We generally process and/or ship all orders placed before 12:30 pm EST between Monday – Friday on the ‘same-day’ (exceptions may include weekends, holidays & promotional discount periods).

Shipping Delays: We are not responsible for shipping errors via USPS. We will not refund late shipments due to USPS errors for Priority. We will of course replace items lost by the post office, if it hasn’t arrived within 1.5 to 2 weeks from the estimated delivery date. If the customer’s submitted address is incorrect or un-deliverable by USPS, it is the customer’s responsibility to reply to, resend and/or confirm the correct shipping address prior to Alcheminds.com shipping the actual order (in order to avoid the package shipping to the wrong address).

Order Tracking

Order Tracking is provided by our Completed Order emails (sent after processing is complete), please keep a lookout for that email. Please note that USPS tracking can take 12 to 24 hours to show actual tracking or progress. Tracking #’s are also available in your My Account page via each specific order. Please log into your account and open the order in question to find it’s relevant tracking #. USPS also sends tracking emails, for USPS tracking emails: please check your Spam/Junk-mail folders for relevant emails. Please add our relevant email addresses to your ‘contacts’ or ‘favorites’ to ensure they arrive in your inbox. Some email software (GMAIL especially) may need this step for best results.

Refund Policy, Returns & Exchanges

We offer a refund or exchange on our products within 14 days of purchase (with the exception of live plants), for legitimate reasons.

  • Return Shipping is the customer’s responsibility. We accept either USPS Priority or Ground (with tracking only) for return shipment options.
  • Return/Exchange Shipment Tracking is required & must be emailed to info(at)alcheminds.com after re-shipment. Please note that if there is no tracking on the return/exchange shipment & the package doesn’t arrive, we may be unable to accept the return or exchange.
  • Return Address: 
Alcheminds.com
Returns/Exchanges
PO Box 451539
Fort Lauderdale, FL 33345
  • Shipping fees are not refundable.
  • We offer one return/exchange per individual item, per customer.
  • Returned product must not be less than 80% of original weight to receive full benefits.
  • A restocking fee of 13.5% may be subtracted from the refund/exchange.
  • Contact Us @ info(at)alcheminds.com regarding your return prior to sending anything.